Because Fruva products are made to order and shipped directly to end customers, we generally do not accept returns for buyer’s remorse (e.g., changed mind, no longer wanted).

When Fruva can offer a replacement or refund

You may qualify for a replacement or refund when the issue is on our side, such as:

• Misprinted items
  
• Damaged items
  
• Defective items
  

Claim window: You must submit a claim within 30 days of receiving the product.

Lost packages

If a package is lost in transit, claims must be submitted within 30 days after the estimated delivery date.

Approved claims may be eligible for a replacement or refund.

Common cases that are not eligible for a refund/replacement

Fruva does not grant a refund or replacement for:

• Wrong or insufficient address provided (reshipment costs apply)
  
• Unclaimed shipments (reshipment costs apply)
  
• Buyer’s remorse (returns/exchanges are at the store owner’s discretion and expense)
  
• Rejected by customs / customs-related issues
  
• Orders already created/prepared but not shipped (cannot be canceled/refunded)
  
• Product discontinuation or long-term out-of-stock situations (no compensation)
  

Refund timing / “missing refund” checks

Refunds may be issued as Fruva store credits (please check your account/profile first).

If you requested a cash/card refund, your bank or card issuer may take additional time to post it.

Digital products (if applicable)

If Fruva offers digital products (example: a roadmap or downloadable resource), they may be fully refundable within 14 days of purchase, if requested within that window.